Need to contact us?

Call 0805 109946

Mon. - Fri.

9AM - 8PM (CET)

Sat. & Sun. Closed

Monday 5th April. Closed

Search Our FAQ

Find answers to your most frequently asked questions:

24 hours a day, 7 days a week. Browse Now

Need help with an item not purchased on newbalance.com? Click here.

Live Chat

Mon - Fri 9AM - 8PM (EST)

Sat 9AM - 1PM (EST)

Sun Closed

Email

Get help and support or provide feedback:

Send an Email

The Email service is available from Monday to Friday from 9:00 to 20:00.

Calls

You can reach us at: 0805 109946

Mon - Fri 9AM - 8PM (EST)

Closed Sat & Sun


Non Web Orders

For items purchased from our stores or a retailer, kindly contact the point of purchase directly.

Sponsorship and charity requests

At this time we’re unable to consider any sponsorship requests. You’ll find more information on the ways that we’re working to make a positive difference in the world over on NB Gives Back